Retain EFTs like a champ with Tan-Link Chatbot
Table of Contents
Freeze Option
When a customer chooses to freeze their membership, the Chatbot will automatically process the request. Customers can specify the duration they wish to freeze, and the Chatbot will adjust their account accordingly. This means that the membership will be temporarily paused for the specified number of months, and the membership dates will be updated accordingly.(pending review)
Cancel Option
In the case of a cancellation request, the Chatbot will capture the customer's request and forward it as a sticky note (message) to the designated login name or staff member noted in the Chatbot's options. Unlike the automatic freeze option, the Chatbot does not automatically process cancellations unless the setting is applied. Instead, the request is forwarded to your staff for manual review and adjustment. This lets you handle the cancellation personally, ensuring that it aligns with your salon's policies and procedures.
