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With Tan-Link’s Text2Email, client texts are delivered straight to your email so your team can respond in real-time—no logins, no extra tools. It’s the easiest way to stay connected and deliver faster, more professional customer service.
Text2Email converts incoming client text messages into emails, delivering them directly to the inboxes of your assigned managers. When a manager replies to the email, the response is instantly sent back as a text to the client—creating a seamless two-way conversation. No need to log into the system or use a separate app.
All assigned managers can see incoming messages and reply as needed, making it easy to collaborate and ensure no client gets left waiting. This shared visibility prevents missed messages and allows for smooth hand-offs between team members, even across shifts or locations.
Whether you're at your desk, working remotely, or away from the salon, Text2Email keeps your team connected to clients. Because it works with any standard email app—on desktop or mobile—your staff can respond to messages in real-time without being tied to the Tan-Link console.
Replying from email means your team can address customer questions instantly—keeping wait times low and satisfaction high.
Managers don’t need to log into a separate system or dashboard—everything happens through their regular email app.
All communication is logged and tracked, giving you a clear record for training, reviews, and quality control.
Multiple team members can see and respond to messages, allowing seamless support during busy times or shift changes.
Even if someone is out of the salon, they can monitor and respond to messages remotely, ensuring clients stay informed.
Automated email alerts for incoming texts help your team capture every lead, appointment request, and customer question—no more missed messages.
Fast, professional communication shows clients you value their time. Whether it’s booking a session, asking a question, or making changes to their account, they get timely replies—building stronger relationships and long-term loyalty.
Your in-salon team can focus on guests and service delivery without juggling texts or phone calls. Off-site managers or assigned staff can respond from their email, helping balance workloads and improve overall customer flow.
From account freezes to upgrade requests or cancellation questions, your team can handle these via email—even outside regular hours. This helps retain members and respond before clients go inactive.
Whether you operate two salons or twenty, Text2Email scales with you. Assign managers by location, or centralize communications—ensuring consistent, fast responses across all branches.
There’s no training or extra tools required. If your staff knows how to use email, they can instantly support customers through text—making onboarding fast and reducing the learning curve.
Every missed message is a missed opportunity. By instantly replying to questions about pricing, hours, or promotions, your team can turn casual inquiries into booked sessions and new memberships.
All text conversations are stored and accessible through your team’s email history. This makes it easy to review past interactions, resolve disputes, monitor quality, and train new staff with real examples—all without searching through a separate system.
Further information on Tan-link can be found below. If you are unable to find your answer here, please contact us.
Text2Email is a Tan-Link feature that allows you to receive customer text messages as emails. When you reply to that email, the message is automatically sent back to the customer as a text—no separate app or login required.
Nope! You can use your existing email—Gmail, Outlook, or any other provider. Just reply to the email, and your message is sent as a text.
Text2Email is available for salons on the Tan-Link Premium Plan. If you’re an existing customer, contact support to enable it.
Yes! You can assign one or several team members to receive the messages. All assigned managers can view and respond, helping with team collaboration and faster replies.
No—it enhances it. You can still view and respond to messages in the Tan-Link console, but Text2Email gives you added flexibility through email access.
No—they simply receive your response as a text. The experience is seamless on their end.
Messages are sent and received almost instantly. You’ll enjoy real-time communication without needing to monitor the console.
If you’re on the Premium Plan, just contact Tan-Link support and we’ll turn it on for you. New to Tan-Link? Schedule a free demo to see it in action.
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